e-TQM College News
  • 2nd Quality Congress: The Congress took a place in The Cultural & Scientific Association, Dubai - UAE 6th to 9 th April, 2008. 2nd Quality Congress Pictures.
  • Open Day: Held by e-TQM College on Saturday 19-04-2008. For more information about the upcoming Open Days click here.
  • Career Advising Workshop : Organized by e-TQM ECAPS Officer on Wednesday April 16, 2008 from 04:00 - 06:00 p.m.
  • Service Quality 20 year on Workshop: Impact & further research potential”: Held on Tuesday, April 08, 2008 from 9.00 am to 11.00 am by Prof. A. Parasuraman
  • Quality Policy Deployment Workshop: Held on Sunday, April 06, 2008 By. Mr. Greg Watson.
  • Performance Management Workshop: Held on Sunday, April 06, 2008 By. Mr. Greg Watson.
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Technology Corner
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2nd Quality Congress Middle East:


Creating Architecture of Quality & Excellence in Middle East: Held in: The Cultural & Scientific Association, Dubai - UAE 6th to 9 th April, 2008

MEQA represents the reinforcement of the principles of Burj Al Arab Declaration which the Government of Dubai under the leadership of his H.H Sheikh Mohammed Bin Rashid has initiated and signed to advocate a total commitment to transformational change and society based benefits.

MEQA operate as a non-profit organization. Its activities are devoted entirely to the promotion and dissemination of philosophy, theory, and practice in the field of quality. The main purpose of MEQA is to benefit economic growth and development in the Middle East and North Africa (MENA) and to facilitate free flow of information and exchange of best practices in the field of quality.

The architecture if quality and excellence deals with a set of systems, arrangements, resources and processes through which an organization creates a new bright future for itself. Lessons from the industrial countries explicitly suggest that it is the architecture of quality and excellence that differentiates a successful organization from other. How can organizations operating in the Middle East create a solid architecture or at least foundations based on the tenets of quality and excellence? The MEQA 2 nd Annual Congress will provide an international forum to address the various dimensions of the critical question facing organizations in the Middle East. Keynote addresses, research papers, case studies, practitioner viewpoints, poster presentations and submissions from doctoral students will be invited to this Congress.

Academic researchers and practitioners are kindly encouraged to submit papers for presentation. The papers are expected to be an amplification of the Congress focal theme: Creating Architecture of Quality and Excellence in the Middle East: Responsibilities, Challenges and Strategies in one of the following tracks:

Congress Tracks

  • TQM Implementation across Cultures in the Middle East
  • Corporate Social Responsibility
  • Emerging Competitiveness Issues and Challenges in the Middle-East
  • The Impact of Globalization on Service Quality in the Middle East
  • Six Sigma Movements in the Middle East
  • TQM and Public Sector Management
  • TQM in the Education Sector
  • TQM in the Services Sector
  • TQM and Change Management
  • Quality and Sustainable Development
  • Quality and Supply Chain Management
  • Mechanics and Dynamics of ISO Certification
  • Case Studies on TQM, Excellence and Best Practice
  • Strategic Management of Quality and Excellence
  • Best Practice Models
  • Human Resources Development

Read More (Website)
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Microsoft Outlook Workshop:


“Microsoft “Outlook”: The Powerful Communication Tool” Held on: Monday, 28, April, 2008 from 04:00 - 06:00 pm.

By:Mr. Iyad Atatra, Software Engineer in the e-TQM College.

Mr. Iyad has briefed all attendees with the main tools which can be used in the Microsoft Outlook in terms of using the applications related to: e-mails, using default folders & creating new ones, the views, mails filtering, how each individual can use the calendars more efficiently to organize his work, viewing others schedules, inviting people to meetings, sharing calendars with others, & how to organize work using the (tasks) tool.